Course design
5 min read
How to turn a 30 page onboarding doc into a course
Your onboarding doc is already a course. It just needs shorter lessons, a check at the end of each one, and an order that starts with a win.
Daniel Brandt
Product manager
Most teams start their academy with a document they already have. That is the right instinct. The document holds what your best CSM says on every onboarding call.
Cut by task, not by chapter
A good lesson teaches one task someone can do today. If a section of the doc covers three tasks, it becomes three lessons of four minutes each.
Add one question per lesson
A single knowledge check at the end of a lesson tells you who understood it. Ask about the step people get wrong on support tickets.
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